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This Privacy Policy explains how Agentrizal.sg (“Agent Rizal”, “we”, “us”, or “our”) collects, manages, uses, and discloses Personal Data belonging to our clients, customers, business partners, and other individuals we interact with.

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1. Overview

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1.1 Purpose of This Policy

This Policy outlines the responsibilities and practices of Agent Rizal concerning Personal Data. We are committed to handling Personal Data responsibly and, where reasonably practicable, in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”).

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By engaging our real estate services, communicating with us, or providing your information to us, you acknowledge that you have read and understood this Policy.

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1.2 Commitment to Confidentiality

Agent Rizal and all representatives acting on behalf of Agentrizal.sg take reasonable precautions to safeguard Personal Data from unauthorized access, misuse, disclosure, or alteration. We aim to ensure that Personal Data is collected, used, and stored appropriately and lawfully.

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1.3 Consent

When you interact with us, submit forms, engage our services, or otherwise provide Personal Data, you consent to the collection, use, and disclosure of your Personal Data for purposes described in this Policy. This includes sharing information with our authorised service providers, partners, and relevant third parties where necessary.

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1.4 Additional Rights

This Policy supplements any other consent you may have previously provided to Agent Rizal. It does not limit or replace any legal rights we may have under applicable laws.

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1.5 Definition of Personal Data

“Personal Data” refers to any information, whether true or not, about an identifiable individual, either on its own or when combined with other data accessible to us. This includes data already in our possession and data collected in the future.

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2. Contacting Our Data Protection Officer

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If you wish to:

• Request access to your Personal Data;

• Correct or update your Personal Data;

• Provide feedback or raise concerns regarding our data practices;

you may contact our Data Protection Officer (DPO) via WhatsApp

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We will respond within a reasonable timeframe in accordance with PDPA requirements.

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If your data was submitted through a third party (for example, via referral), you may wish to approach that party to facilitate your request.

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3. Collection of Personal Data

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3.1 How We Collect Data

Agentrizal.sg may collect Personal Data in various situations, including but not limited to:

• When you attend property launches, roadshows, seminars, or marketing events;

• When you visit showflats or open houses;

• When booking or expressing interest in purchasing a property;

• Through phone calls, emails, meetings, or online submissions;

• When responding to advertisements, brochures, or promotional materials;

• When engaging us for property purchase, sale, or rental transactions (private or HDB);

• Through referrals from business partners;

• When submitting job or associate applications.

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3.2 Types of Personal Data Collected

Depending on the nature of your engagement, we may collect:

• Full name

• NRIC / FIN / Passport details

• Contact information (phone, email, address)

• Date of birth / age

• Gender and nationality

• Occupation and qualifications

• Income details

• Household information

• CPF information

• Tax documents

• Employment pass/work permit details

• Credit or payment details

• Photographs

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Certain information may be required by government agencies (e.g., HDB or CPF Board) to determine eligibility for property purchases.

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3.3 Third-Party Information

If you provide Personal Data belonging to another individual (such as a spouse or family member), you confirm that you have obtained their consent to disclose such information to us.

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4. Purposes for Collecting Personal Data

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We collect Personal Data for purposes including:

• Informing you of property launches or listings;

• Responding to your property enquiries;

• Processing purchase, sale, or rental transactions;

• Checking eligibility with HDB or relevant authorities;

• Handling unit bookings;

• Property valuation and market analysis (using anonymised data where applicable);

• Market research and internal analytics;

• Compliance with legal and regulatory obligations.

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Employment or Associate Applications

If you apply to work with Agent Rizal, your data may be used for:

• Evaluating qualifications and work history;

• Background screening and reference checks;

• Regulatory submissions (e.g., CEA approval);

• Administrative and compliance requirements.

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5. Disclosure of Personal Data

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Your Personal Data may be shared, where necessary, with:

• Property developers

• Co-broking agents

• Lawyers and auditors

• Financial institutions and payment processors

• Insurers

• Government agencies (e.g., HDB, CPF Board)

• Regulatory bodies (e.g., CEA)

• Service providers and consultants

• Business partners supporting service delivery

Disclosure may occur:

• When required by law;

• In connection with legal proceedings;

• To protect our legal rights;

• With your consent;

• For disaster recovery or operational continuity purposes.

Telephone calls to our service numbers may be recorded for quality assurance and training.

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6. Overseas Transfers

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Where necessary, Personal Data may be processed outside Singapore. In such cases, Agent Rizal will ensure that comparable standards of data protection are maintained, consistent with PDPA requirements.

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7. Accuracy of Information

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You are responsible for ensuring that the Personal Data you provide is accurate and up to date. We are not liable for issues arising from outdated or incorrect information supplied to us.

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8. Data Protection Measures

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We implement reasonable administrative, physical, and technical safeguards to protect Personal Data. However, no method of transmission or storage is entirely secure. While we strive to protect your information, we cannot guarantee absolute security.

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9. Access and Correction Rights

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You may request:

• Confirmation of whether we hold your Personal Data;

• A copy of your Personal Data;

• Information on how it has been used or disclosed in the past year;

• Corrections to inaccurate or incomplete data.

A reasonable administrative fee may apply for access requests. Identity verification may be required before processing such requests.

We will respond within 30 days or notify you if more time is required.

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10. Retention of Personal Data

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Personal Data will be retained only for as long as necessary to fulfil business or legal purposes. When no longer required, it will be securely deleted or anonymised in accordance with internal procedures.

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11. Marketing Communications & Do Not Call Registry

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If your contact details are listed on Singapore’s Do Not Call (DNC) Registry, your consent to this Policy allows Agent Rizal to contact you via phone calls, SMS, WhatsApp, email, or other messaging platforms for the purposes stated herein.

You may withdraw consent at any time by notifying us.

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12. Updates to This Policy

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Agentrizal.sg reserves the right to revise this Privacy Policy from time to time to reflect legal, operational, or regulatory changes. Updated versions will supersede earlier versions.

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13. Governing Law

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This Policy is governed by the laws of Singapore. Any disputes shall be subject to the jurisdiction of the Singapore courts.

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14. Third-Party Websites

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This Policy applies solely to Personal Data collected by Agentrizal.sg. It does not extend to external websites linked from our platform. We are not responsible for the privacy practices of third-party websites, and you are encouraged to review their respective privacy policies separately.